Robit has launched a cost-efficient integrated ring for large sacrificial casing, 508–1 524 mm / 20”–60”.

DTH SR products are economical and cost-effective in homogenous ground conditions where number and size of boulders are limited. One pilot design can be used to install both regular round piles and interlocked Pipe-Pile-Wall piles – just ring bits require different outside diameters. Robit® Solitary Ring Casing Systems are available for all common Down the Hole hammer designs and can be used in all applications where casing is left in the ground.

Please download the brochure: Robit® SR Integrated Ring Bit System

During January and February 2020, Robit conducted an end-user survey on various aspects of Robit drilling consumables and services. The survey was implemented over phone interviews including totally 93 interviews in Finland, Australia, Peru, South Africa and South Korea.

As the same survey was originally carried out in 2019, Robit received valuable information during this second round. – Our customers are happier than a year ago!

More and more customers would recommend Robit 

NPS (Net Promoter Score) rating has clearly improved and is now on a good level.

Results have improved clearly in Finland, South Korea and Australia. In South Africa and Peru NPS results are still on a good level. Especially, well drilling and quarrying customer satisfaction has improved.

CES (Customer Effort Score) rating has improved and it is on a very good level. It is easy to do business with Robit. 43 percent of the customers see that Robit serves currently better than 12 months ago. All Robit customers see now more improvements in service than a year ago.

Better product performance 

57 percent of the customers see that Robit products offer the best cost per meter on the market. Now there are more customers who see that Robit can offer value added services that drive down costs (78 percent). In Finland and Australia Robit product performance is now better than last year.

Improved support and reliability of supply 

What do our customers say about us:

• Sales can be reached easily, and the equipment arrive in time.
• Increased sales personnel have led to improved answers.
• New organization structure with improved service – quick responses and good know-how.
• Service and support, and especially management have improved a lot.
• When placing an order, Robit staff responds immediately. Also, products performance has improved.
• Robit’s ability of procurement has been improved.

End-user survey 2019 reveals the hard work and dedication of Robit Team Members. – Every Robit Team Member contributes to the success. Serving our customers and colleagues with speed and quality as well as driving positive change while respecting everyone are the key elements for the success. Robit Team is committed to work hard to constantly improve our customer service and experience.

“Further. Faster”.

We as a Robit Team are doing our best to support our valued customers in the best way we can also during this exceptional period.

As a part of our overall service, via Remote Drillmaster Service, our Drillmaster professionals are here to support our customers in their urgent technical inquiries as a solution to limited travelling during the corona pandemic. Our specialists are ready to help with troubleshoot, testing, product support and guidance.

We are eagerly working at Robit to stay as close as we can with our valued customers by using existing tools and possibilities.

Further information: Jorge Leal, Director, Global Sales, jorge.leal@robitgroup.com, +358 40 487 8154.

Stay healthy!

Robit Korea has made a production record for three consecutive months February–April 2020 together as a Robit Team during this exceptional period.

Robit Korea is one of the major manufacturing facilities in Robit Group. Therefore, Robit Korea has taken strong actions to secure the safety and health of its Team Members as well as to ensure continuity of the manufacturing and service of its valued Robit customers.

A great thank to Robit Korea Team – every Team Member has contributed during this very hard time.

We keep on rolling – greetings from Robit Korea!

James Keenan started his usual business trip in beginning of March, however ending up in a curfew in Jeddah, Saudi Arabia for two months. This is a story of a Robit Hero.

James Keenan, Business Development Manager of EMEA-S, is in a hotel located in mountains of Cyprus. The atmosphere is relaxing – the birds are singing in the background and the surroundings are covered with plenty of verdant trees. Who would have guessed that behind this beautiful scene is a long journey starting from a usual business trip turning into a two-month isolation in Saudi Arabia due to COVID-19 restrictions and finally reaching the last stage of a 14-day quarantine imposed by Cyprian government before finally returning home on 12^th May 2020.

James Keenan started his usual business trip on 9^th March as he went to meet business partners of Robit in Saudi Arabia. At the same time, the world was at the threshold of COVID-19 outbreak. During the next few days and hours, the whole world went under lockdown country after another. – The planned return date of James Keenan on 16^th March was also cancelled.

James Keenan managed to book a flight back to Cyprus for 19^th March. However, as Saudi Arabia closed its borders for the time being, the alternative flight was also cancelled. “When the first flight was cancelled, I was disappointed, but then, after second and third cancellations, I accepted the fact that there was nothing to get angry about. As the pandemic was worldwide and human lives were lost every day, cancelling a flight was a minor issue compared to the suffering of other people”, states James Keenan. Overall, James Keenan went over six attempts to return home – all of them were cancelled.

During those seven weeks, James Keenan observed a strict daily schedule working from 8.00 am until 4.00 pm without any distractions. During working hours, he communicated intensively with his regional Robit partners and thus, maintained his normal working routines. The hard work spawned few good orders for Robit. One of them was a-two-year contract to supply drilling tools to Al Masane Al Kobra Mining Co (AMAK) in Saudi Arabia for their underground jumbo rigs. The tools are supplied by Robit’s distributor, Bin Harkhil.

The most difficult times came up during free time. “I felt heavy, but once again, I just needed to accept the fact that I had no choice, but to stay calm”, James Keenan recalls. Having regular Skype calls with his family, James Keenan was reassured that his family was in a good health and that the period was temporary.

During curfew in Jeddah, James Keenan was allowed for one-hour shopping between 6.00 am and 3.00 pm each day. The local daily English newspaper and Arab media were keeping up daily information regarding COVID-19. Thus, it was easy to follow restrictions.

The light at the end of the tunnel appeared, as Cyprian government together with its embassy in Riyadh and Saudi Arabian government started to coordinate an evacuation flight for Cypriots. Altogether 60 Cypriot passengers from Jeddah and Riyadh were successfully flown to Larnaca, Cyprus on 27^th April. All the passengers were directed through corona test to a two-week quarantine.

James Keenan is one of the Cypriots, who is now in quarantine. A week is behind, another one ahead. “I look forward to seeing my family and having a nice barbeque altogether”, James Keenan rejoices the upcoming homecoming.

We are glad to have James Keenan back in Cyprus safe and well.

Let’s take care of ourselves – and others!

Evacuation Flight – The Cyprus airways aircraft brought us home!